Terms of Service

Last updated: [INSERT DATE] · Draft — pending legal review

These Terms govern your use of the VIV RX website and services operated by Viv Health, Inc. By using the site you agree to these Terms.

1. Telehealth services & no doctor–patient relationship until established

[Explain that the platform connects users with independent, licensed providers, that prescriptions are issued only if clinically appropriate, and that the site itself is not medical advice.]

2. Eligibility

[Minimum age, US residency / eligible states, and any conditions that exclude treatment.]

3. Medical disclaimers

[Standard disclaimers: not for emergencies, individual results vary, risks/benefits discussed with a provider. Note that compounded medications are not FDA-approved/reviewed.]

4. Pricing, billing & subscriptions

[State prices, what's included, and — critically — the recurring-billing terms: how often the user is charged, how to cancel, and the cancellation method. This must comply with the FTC negative-option rule and state automatic-renewal laws.]

5. Shipping & returns

[Summarize and link the Refund Policy. Note prescription medications generally cannot be returned.]

6. Acceptable use

[Prohibited conduct, account responsibilities.]

7. Disclaimers of warranty & limitation of liability

[Counsel to draft; jurisdiction-specific.]

8. Dispute resolution & governing law

[Arbitration clause / class-action waiver / governing law — counsel to draft.]

9. Changes & contact

[How changes are made.] Questions: support@vivrx.com.